Last updated: November 5, 2026
We want you to know when to expect your Monitoris mini Wi-Fi indoor camera before you place an order. This policy explains our shipping destinations, costs, processing time and estimated delivery window for every color and pack size.
Shipping at a glance
| Shipping area | Contiguous United States (48 states and Washington, DC) |
|---|---|
| Standard shipping cost | Free; no minimum order value |
| Order processing | 1–3 business days |
| Estimated transit after dispatch | 3–4 business days |
| Estimated total delivery time | 4–7 business days from order confirmation |
Where we deliver
Standard delivery is currently available to valid street addresses in the contiguous United States. We do not currently offer checkout shipping to Alaska, Hawaii, US territories, APO/FPO addresses or international destinations. If your address falls outside the supported area, please contact us before ordering. Please use a street address that can receive parcel deliveries.
Processing your order
Once your order and payment are confirmed, we normally prepare your selected White-1pc, White-2pcs, Black-1pc or Black-2pcs pack for dispatch within 1–3 business days. Processing includes checking the order details and preparing the parcel. Business days are Monday through Friday, excluding US public holidays. Orders submitted on weekends or holidays begin processing on the next business day.
If we need to clarify an address, payment or product selection, processing may pause while we contact you. If a material delay affects your order before dispatch, we will notify you using your order email and explain the available options, including cancellation and a refund for an unshipped order.
Transit and delivery estimates
After the parcel is dispatched, standard transit is estimated at 3–4 business days. Combined with processing, the estimated total is 4–7 business days. These are estimates, not guaranteed arrival dates. Carrier disruptions, severe weather, holidays and address problems can cause delays. The processing period and transit period are separate; do not count the transit estimate from the day an order is placed.
Shipping charges and order totals
We charge $0 for standard delivery to eligible addresses, regardless of whether you choose one camera or a two-camera pack. Product prices are in USD. Any applicable tax is shown in the checkout order total before payment. We do not add an undisclosed shipping or handling surcharge after checkout.
Tracking your parcel
Shipment information, including a tracking number when available, will be sent to the email address entered at checkout after dispatch. Tracking can take time to update after a label is created. You can also check your order details in My Account if you created an account. Guest customers can contact us using their order number and checkout email.
Address changes and cancellations
Review your street address, apartment or unit number, ZIP code and email carefully before payment. To request a correction or cancellation, email us as soon as possible. We can normally make a change before the parcel enters fulfillment, but a request does not guarantee that a shipment can be stopped. If it has already shipped, the Return & Refund Policy applies.
Delayed, missing or damaged parcels
If your order has not arrived within the estimated window, contact us with your order number so we can check the shipment. If tracking says delivered but you cannot find the parcel, check your delivery area, household members and building reception, then contact us promptly. We will review the delivery information with you and the carrier; a delivery scan alone does not end our review.
If a parcel arrives damaged or contains an incorrect camera color or pack, keep the packaging and email us photos if reasonably available. Monitoris will arrange an appropriate resolution for verified shipping damage, missing items or order errors, such as a replacement, completion of the order or a refund. We cover approved return postage for damaged, defective or incorrectly supplied items. Photos help us investigate but do not remove rights available under applicable law.
Need help with delivery?
Contact our team with your order number and the email address used at checkout. Please do not send full payment credentials by email. For return eligibility and refund timing, read our Return & Refund Policy.
Monitoris
120 Colebrook Way, Cibolo, TX 78108, United States
Email: [email protected]
Phone: +1 512-644-0070