Last updated: November 5, 2026
Choosing an indoor camera should feel straightforward. Monitoris accepts eligible return and exchange requests within 30 calendar days after delivery. This policy applies to White-1pc, White-2pcs, Black-1pc and Black-2pcs camera packs purchased directly from this website.
Return and refund summary
| Request window | Within 30 calendar days after delivery |
|---|---|
| Refund processing | Within 5–7 business days after receipt and inspection of your return |
| Restocking fee | None |
| Change-of-mind return shipping | Paid by the customer |
| Approved damaged, defective or incorrect-item return shipping | Paid by Monitoris |
| Refund destination | The original payment method |
Eligibility for a change-of-mind return
Contact us within the return window with your order number and the item you wish to return. The camera should be in the condition received, without damage caused after delivery, and with the supplied components and packaging where reasonably available. You may open the package and reasonably inspect the item; opening a package alone does not automatically make it ineligible.
For a 2pcs pack, return both cameras and the included components to receive a full pack refund. If only one camera has a defect, contact us first so we can arrange a suitable resolution without unnecessarily returning the entire pack. Missing components or damage beyond reasonable inspection may affect a change-of-mind return; we will explain any issue and proposed adjustment before processing it.
How to request a return
- Email [email protected] with your order number, checkout email, selected color/pack and whether you want a refund or exchange. A brief reason is helpful; please describe any fault or order error.
- Our team will confirm the next steps and the appropriate return address. For an approved defective, damaged or incorrect-item return, we will provide a prepaid return label or agree to reimburse reasonable return postage in advance.
- Remove personal recordings, take out your own TF card and unlink the camera from your app account. Reset the camera according to its manual, if possible. If a fault prevents a reset, tell us before sending it.
- Pack the item securely, include your order number and use the return instructions we provide. Please dispatch an authorized return within 14 calendar days after receiving those instructions, or contact us if you need more time.
Please contact us before mailing a return. Our business address is 120 Colebrook Way, Cibolo, TX 78108, United States; return instructions will confirm whether to use this address or another designated receiving address. We do not require a paid return authorization service.
Damaged, defective, missing or incorrect items
Check your delivery when it arrives and contact us promptly if a camera is damaged, not working as described, the wrong color, or the wrong quantity. Include photos or a brief description if reasonably available. We may offer simple troubleshooting, but you are not required to accept repeated troubleshooting instead of a valid remedy.
For a verified product defect, transit damage or fulfillment error, Monitoris covers approved return shipping and will arrange a suitable replacement, exchange or refund. The 30-day change-of-mind window does not limit rights you may have for defective or misdescribed goods under applicable law. We do not publish an additional manufacturer warranty or extended coverage unless expressly stated with the product.
Exchanges
You may request a different available color or pack within the same 30-day window. Exchanges depend on availability and are arranged after we receive and inspect the original item. If you change your mind, you pay the return postage; Monitoris covers standard shipment of the replacement to an eligible US address. We cover both legs for an approved error or defect. Any price difference will be explained before you agree. If the requested replacement is unavailable, we will offer a refund or another option for you to accept.
When your refund is issued
We inspect the returned item and issue an approved refund within 5–7 business days after the return is received and inspected. Inspection is normally completed within 2 business days of receipt. We email you when the refund is issued or if a specific issue needs clarification. An approved full return refunds the product price and any associated tax paid. Standard outbound shipping is free, so there is no outbound standard shipping charge to deduct.
Refunds go to the original payment method through PayPal. Your payment provider may take additional time to post the refund after we issue it; that posting time is separate from our processing time. If you have not received an update after the stated period, contact us with your order number. We do not charge a restocking fee.
Cancellations before shipment
Email us immediately if you wish to cancel. If your order has not entered shipment and we can stop fulfillment, we will cancel it and issue the refund within 5–7 business days after confirmation. If it has already shipped, you may request a return after delivery under the terms above.
Items we cannot accept as ordinary returns
We may decline change-of-mind returns requested outside the window or involving products damaged through misuse, unauthorized modification or inadequate return packaging. We will explain the reason and discuss the available options. These conditions do not exclude remedies for products that arrived faulty or were not as described, and do not override mandatory consumer rights.
Monitoris
120 Colebrook Way, Cibolo, TX 78108, United States
Email: [email protected]
Phone: +1 512-644-0070