Have a question before choosing your mini Wi-Fi camera, need help with delivery, or want to request a return? Contact Monitoris using the details below. Our team can help with product options, order details and the next step for a support request.
Email customer support
[email protected] is the best place to send product questions, delivery concerns, cancellation requests, return requests and privacy inquiries. Include your order number and the email used at checkout if your question concerns a purchase. For product questions, tell us which camera color and pack you are considering and what you need to know.
Phone
+1 512-644-0070. If we cannot answer when you call, please email us with the details so we can follow up. We do not advertise around-the-clock telephone support or a guaranteed response time.
Business address
Monitoris
120 Colebrook Way
Cibolo, TX 78108
United States
This is our business contact address. Please contact us before sending a product return so we can provide the correct instructions and confirm the receiving address. We operate as an online store and do not advertise walk-in retail service at this address.
Help us help you
- Product suitability: tell us your intended indoor location, phone or app requirements, and the specifications that matter to you.
- Delivery: include your order number and tracking reference, if available.
- Damage, faults or wrong items: describe the issue and include a photo if reasonably available.
- Returns or exchanges: contact us within 30 calendar days after delivery with your requested resolution.
Do not include full card details, payment passwords, one-time login codes, camera login credentials or private camera recordings in an email.
Useful information before contacting us
Read our Shipping Policy, Return & Refund Policy, Payment Policy and FAQs for delivery estimates, return eligibility and product guidance. You can view orders through My Account if you created an account at checkout.